Over the course of the last year, the Trailwood Board of Directors has been discussing ways to enhance the service provided to the community. As a result of these discussions, the Board has interviewed multiple companies that provide gate attendant and patrol services and has voted to change the service provider for Trailwood. Effective June 15, 2019, Allied Universal Security Services will take over the services currently provided by Nordic Security.

As part of the change in service providers, we are also upgrading the community’s visitor management system to DwellingLIVE. We have been working diligently behind the scenes to transfer all current resident, vehicle, guest, key fob and transponder data from our current system to the new DwellingLIVE system. In the very near future, communication will be distributed to all Owners with information on how to setup and manage their individual DwellingLIVE accounts. If you are a tenant of a property owner, the Owner of your property will need to provide you with this information once the letter is received.

We are anticipating a smooth transition with minimal inconveniences for the residents, however, with all significant changes we do anticipate some unexpected challenges. We will continue to work quickly to address issues as they are identified. We thank you in advance for patience and understanding during this time and we look forward to enhancing your community experience. If you have questions regarding the gate and security staffing or assistance with your new DwellingLIVE accounts, please contact our account manager from Allied Universal, David Lappin at david.lappin@aus.com or by phone at 714-412-5581.