Gate Attendant and Patrol Change Notice

Over the course of the last year, the Trailwood Board of Directors has been discussing ways to enhance the service provided to the community. As a result of these discussions, the Board has interviewed multiple companies that provide gate attendant and patrol services and has voted to change the service provider for Trailwood. Effective June 15, 2019, Allied Universal Security Services will take over the services currently provided by Nordic Security.

As part of the change in service providers, we are also upgrading the community’s visitor management system to DwellingLIVE. We have been working diligently behind the scenes to transfer all current resident, vehicle, guest, key fob and transponder data from our current system to the new DwellingLIVE system. In the very near future, communication will be distributed to all Owners with information on how to setup and manage their individual DwellingLIVE accounts. If you are a tenant of a property owner, the Owner of your property will need to provide you with this information once the letter is received.

We are anticipating a smooth transition with minimal inconveniences for the residents, however, with all significant changes we do anticipate some unexpected challenges. We will continue to work quickly to address issues as they are identified. We thank you in advance for patience and understanding during this time and we look forward to enhancing your community experience. If you have questions regarding the gate and security staffing or assistance with your new DwellingLIVE accounts, please contact our account manager from Allied Universal, David Lappin at david.lappin@aus.com or by phone at 714-412-5581.

Community Website Login Instructions

Several areas of this community website have been secured and will require you to log in to view the secured pages. Please log in using your KPPM Connection email address and password. If you have not registered to use our KPPM Connection, please register here first.

If you’re having trouble remembering your password, please click here to retrieve your password via email.

If you’re having trouble logging in, please contact Customer Care by phone at (949) 833-2600 or by email at customercare@keystonepacific.com.

Pool Rules Reminders

Please be courteous to your neighbors when using the pool and remember the following:

Pool Hours

Sunday – Thursday
6:00 a.m. – 10:00 p.m.

Friday & Saturday
6:00 a.m. – 10:30 p.m.

  • Guests may make use of the swimming pool/wading pool only
    when accompanied by the resident host. Please make sure that
    all guests are aware of and follow the community regulations.
  • For safety reasons, the pool gate must remain closed and
    latched at all times.

Reservation Procedure for Trailwood Park

To reserve Trailwood Park please complete the Park Reservation Form. Once you have made your reservation a $100.00 deposit is required to hold the park until after it is cleaned up.

Please make checks payable to Trailwood Maintenance Association and send to Keystone Pacific Property Management, Inc. at 16775 Von Karman Ave. Suite 100, Irvine, CA. 92606.

Park reservation time slots are 9:00 a.m.to 1:00 p.m. or 2:00 p.m. to 6:00 p.m. Bounce houses ARE allowed.

If you have a bounce house Trailwood has to be named as an additional insured on the insurance from the bounce house company.


Reservation Procedure

Submit your completed Agreement along with a $100.00 Deposit to Keystone Pacific in order to confirm your event. Please make checks payable to Trailwood Maintenance Association.

Mail or Drop Off Site:

Keystone Pacific Property Management
Attention: Trailwood Maintenance Association
16775 Von Karman Avenue, Suite #100
Irvine, CA 92606

If you have additional questions, please contact Devin Pinedo at (949) 430-5855 or by email at dpinedo@keystonepacific.com.

The KPPM Connection

The KPPM Connection is an online tool that offers enhanced homeowner services. Using the portal, you can:

kppmconnectionlogo

  • Make Online Payments
  • View Current and Previous Statements and Billing Inserts
  • Print Account History Reports
  • View and Update Enhanced Email Notification Features

Please click here to visit The KPPM Connection! Please log in using your account online email address and password. If you have not registered, please have your billing statement available to enter in the required information. If you need assistance, please contact Customer Care at (949) 833-2600 or customercare@keystonepacific.com.

For added convenience, we also offer an ACH program in which your monthly assessment payments are automatically deducted from your checking or savings account. You will no longer have to remember when to pay your payment, write a check, or pay for any more postage! To sign up, please click here to download the ACH form.