Pool and Park Closure

We hope this email communication finds you well. In light of the recent outbreak of the coronavirus (COVID-19) and the local, State and Federal mandates that have been issued, the pool and park areas within Trailwood have been closed until further notice. Please note that the pool heaters have been turned off, and access has been restricted to prevent entry to the pool. Amenities in the park will be taped off to restrict use.

Thank you for your patience and understanding during this unprecedented time. We appreciate your efforts to continue to practice “social distancing” to help stop the spread of the virus in order to keep our community safe.

If you have any questions, please feel free to contact me.

Gate Security and DwellingLIVE Visitor Management Information

dwellingLIVE logo

We hope that everyone has had an opportunity to meet some of the new onsite gate staff and become accustom with the new DwellingLIVE visitor management software. In June, all residents were mailed a letter with a unique registration code. If you have not signed up and begun managing your guests and visitors, please take a moment to sign up now at https://community.dwellinglive.com. If you are missing your registration code, please contact David Lappin of Allied Universal at david.lappin@aus.com or 714-412-5581.

The DwellingLIVE system allows residents to add guests and visitors as well as send passes to your guests that can be scanned on your guests mobile device when they arrive at the gate. You can also establish notification settings so you are aware when your guests arrive.

Please take a few moments to explore and take advantage of all of the great features provided by DwellingLIVE. You can even download the DwellingLIVE application on your mobile device to manage your account on the go!

Gate Attendant and Patrol Change Notice

Over the course of the last year, the Trailwood Board of Directors has been discussing ways to enhance the service provided to the community. As a result of these discussions, the Board has interviewed multiple companies that provide gate attendant and patrol services and has voted to change the service provider for Trailwood. Effective June 15, 2019, Allied Universal Security Services will take over the services currently provided by Nordic Security.

As part of the change in service providers, we are also upgrading the community’s visitor management system to DwellingLIVE. We have been working diligently behind the scenes to transfer all current resident, vehicle, guest, key fob and transponder data from our current system to the new DwellingLIVE system. In the very near future, communication will be distributed to all Owners with information on how to setup and manage their individual DwellingLIVE accounts. If you are a tenant of a property owner, the Owner of your property will need to provide you with this information once the letter is received.

We are anticipating a smooth transition with minimal inconveniences for the residents, however, with all significant changes we do anticipate some unexpected challenges. We will continue to work quickly to address issues as they are identified. We thank you in advance for patience and understanding during this time and we look forward to enhancing your community experience. If you have questions regarding the gate and security staffing or assistance with your new DwellingLIVE accounts, please contact our account manager from Allied Universal, David Lappin at david.lappin@aus.com or by phone at 714-412-5581.

Community Website Login Instructions

Several areas of this community website have been secured and will require you to log in to view the secured pages. Please log in using your KPPM Connection email address and password. If you have not registered to use our KPPM Connection, please register here first.

If you’re having trouble remembering your password, please click here to retrieve your password via email.

If you’re having trouble logging in, please contact Customer Care by phone at (949) 833-2600 or by email at customercare@keystonepacific.com.

Pool Rules Reminders

Please be courteous to your neighbors when using the pool and remember the following:

Pool Hours

Sunday – Thursday
6:00 a.m. – 10:00 p.m.

Friday & Saturday
6:00 a.m. – 10:30 p.m.

  • Guests may make use of the swimming pool/wading pool only
    when accompanied by the resident host. Please make sure that
    all guests are aware of and follow the community regulations.
  • For safety reasons, the pool gate must remain closed and
    latched at all times.